RETURN POLICY

SHIPPING

• We ship merchandise within 1 business day of your order.
• All domestic orders are shipped by UPS or USPS Priority Mail. International orders are shipped by USPS. On your request, we will be glad to assist you in determining the best method of shipping you prefer.
• Most US orders will arrive within 2-3 days.
• Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error.
• An additional 1 to 2 weeks may be needed for delivery of foreign orders. Customer is responsible for any foreign duties.

RETURNS & REFUNDS

• Returns will only be accepted within the first 30 days of the receipt of merchandise. Clearance items are subject to exchange or store credit only.
• Shipping costs are not refundable.
• The shipping cost will be deducted from any returned merchandise or any store credits/refunds if free promotional shipping was given.  
• All returns must be in the original packaging and in original condition. No exceptions please.
• Customer is responsible for shipping cost on returns. 
• Please sent the shoes back to the address listed on the invoice (include invoice in the box with any instructions):
  
  Kinga - European Children's Shoes
  Gateway Square
  777 N. York Road #10
  Hinsdale, IL 60521 
  USA
  (630) 321-1399

• If you need warranty work or replacement, please contact the manufacturer. If you have any questions, please feel free to contact us at info@kingashoes.com

SECURE SHOPPING
Providing a secure shopping environment is one of Kinga highest priorities. The shopping cart on the www.kingashoes.com website which requires you to enter personal data such as your name, e-mail address, and credit card information are protected by the industry standard secure encryption technology (SSL).