Phone | (630) 321-1399 | WE SHIP WORLDWIDE

Shipping Policy for Kinga Euro Shoes

LOCAL SHIPPING
 

  • Bill to/Ship to name/address have to match so we can verify the credit card holder.
  • If there is no order match with credit card records we will cancel the order.
  • We do not accept third party credit cards, meaning the credit card holder is making the purchase and shipping to his/hers billing address.
  • If you pay via PAYPAL we can ship to other address then Bill to but the paypal user have to have VERIFIED paypal account.
  • We ship merchandise within one business day of your order, unless we have to re-order the size from US distributor (allow extra 4 days)
  • All domestic orders are shipped via USPS Priority Mail (delivery 2-3 business days).
  • We also ship via UPS, DHL or FedEx  and customer has a choice of carrier.
  • We will provide you with a tracking number for your order via shipping notification email.
  • Tracking number for your order is also available in your customer account on our website.
  • Some merchandise will be directly shipped from our distributor so please allow extra time for delivery.
  • If customer enters his address incorrectly and the package returns unclaimed, we must charge for original shipping.
  • If we have to re-ship the package because of address error, we will charge additional shipping cost.
  • If we made a shipping error, we will re-ship at our cost and reimburse the customer for original shipping cost.  
     

INTERNATIONAL SHIPPING
 

  • Bill to/Ship to name/address have to match so we can verify the credit card holder.
  • If there is no order match with credit card records we will cancel the order.
  • We do not accept third party credit cards, meaning the credit card holder is making the purchase and shipping to his/hers billing address.
  • If you pay via PAYPAL we can ship to other address then Bill to but the paypal user have to have VERIFIED paypal account.
  • We ship merchandise within one business day of your order, unless we have to re-order the size from US distributor (allow extra 4 days)
  • All international orders are shipped via USPS Air Mail (delivery 7-10 business days).
  • We will provide you with a tracking number for your order via shipping notification email.
  • Tracking number for your order is also available in your customer account on our website. 
  • No custom fees will be assessed on any international orders.
  • If customer enters his address incorrectly and the package returns unclaimed, we must charge for original shipping.
  • If we have to re-ship the package because of address error, we will charge additional shipping cost.
  • If we made a shipping error, we will re-ship at our cost and reimburse the customer for original shipping cost.  
  • The shipping cost depends on the weight of the package and delivery distance. Here are some average estimates:


        Australia     - 1 pair ($28), 2 pairs ($32), 3 pairs ($35)
        Japan         - 1 pair ($28), 2 pairs ($34), 3 pairs ($36)
        England      - 1 pair ($26), 2 pairs ($30), 3 pairs ($35)
        Russia         - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        China          - 1 pair ($28), 2 pairs ($35), 3 pairs ($38)
        Ukraine       - 1 pair ($28), 2 pairs ($34), 3 pairs ($38)
        Ireland        - 1 pair ($28), 2 pairs ($28), 3 pairs ($32)
        Canada       - 1 pair ($13), 2 pairs ($14), 3 pairs ($16)
        Europe        - 1 pair ($28), 2 pairs ($32), 3 pairs ($37)
        Turkey        - 1 pair ($30), 2 pairs ($34), 3 pairs ($38)

 

RETURN POLICY
 

  • Regular/Sale items are subject to return within 30 days, international orders 60 days.
  • Clearance items are subject to store credit or exchange only within 30 days, international orders 60 days.
  • We will issue a refund for the purchase price minus shipping amount.
  • Shipping is not refundable.
  • If FREE shipping was issued then we will deduct the shipping amount from the refund total.
  • If store credit issued it will be valid for 6 months to use on the website (no exceptions).
  • If store credit is not used within 6 months then once expires it becomes invalid.
  • PLEASE NOTE: our store-credit runs on the time clock system that is entered into the website once the shoes are returned.
  • Once the time of store credit expires the system deletes the store credit completely and it is irreversible. So if the store credit is not used - it is gone completely.
  • Clearance items since last pairs might have some leather or sole discolorations. 
  • If you need to make exchange for another size, place a new order. 
  • Merchandise have to be in original boxes and original new condition. 
  • To make a return please LOG IN into your store account and follow the prompts to make a return. 
  • Sent the shoes back to the address listed on your invoice.
  • To check status of your return LOG IN into your account.

    KINGA EUROPEAN CHILDREN'S SHOES
    GATEWAY SQUARE
    777 NORTH YORK ROAD, SUITE 10
    HINSDALE, IL 60521
    USA

    630-321-1399 phone/fax
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Kinga European Orthopedic Shoes for Kids and Adults © 2017